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COMPLIANCE REGISTRATION

Complete Your Compliance Registration

Submit your compliance registration to become an authorised AHI Carrier dealer or end user, and provide the required information for verification and onboarding.

Compliance — Log a Complaint

Raise a Quality or Compliance Issue

Use this form to formally log a quality, service, or compliance complaint with AHI Carrier. Dealers can raise issues across product, service, parts, AMC, documentation, training, and logistics. End users can log product, installation, warranty, and service concerns.

    WHAT KIND OF ISSUE ARE YOU RAISING?

    Select the category that best fits your complaint. You'll be able to add full details on the next step.

    📦
    Product

    Quality, defect, performance or non-conformance issue with a delivered unit.

    🔧
    Service

    Response time, technician conduct, workmanship or repair quality.

    ⚙️
    Parts

    Availability, wrong part shipped, or defective spare part received.

    📅
    AMC Maintenance Contract

    Coverage scope, scheduled visit failures, contract billing or renewal.

    📄
    Documentation

    Missing manuals, datasheets, certificates or incorrect technical literature.

    🎓
    Training

    Programme content, instructor quality, scheduling, or certification issues.

    🚛
    Logistics Region

    Shipping delays, customs clearance, delivery damage, or regional lead-times.

    💬
    Other

    Any other compliance or quality concern not listed above.

    Step 1 of 4 — Pick the category that best matches your complaint.

    YOUR CONTACT DETAILS







    PRODUCT INFORMATION

    If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





    SEVERITY


    Low

    Minor — not affecting operation


    Medium

    Causing inconvenience or delay


    High

    Significant impact on operations


    Critical

    Safety risk or full system outage

    PREFERRED CONTACT METHOD

    📧 Email

    📞 Phone

    💬 WhatsApp

    🤝 In-person / Site visit

    Step 2 of 4 — Tell us who you are and what's affected.

    DESCRIBE THE ISSUE

    Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


    Minimum 30 characters. The more specific, the faster we can route this to the right team.

    PHOTO / VIDEO EVIDENCE

    Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

    PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


    Comma-separated. Helps us pull the relevant records faster.

    Step 3 of 4 — Evidence helps us resolve faster.

    REVIEW YOUR COMPLAINT

    Please review the summary below. You can go back to any step to edit before submission.

    RAISED BY
    Dealer

    CATEGORY
    —

    SEVERITY
    —

    PREFERRED CONTACT
    —

    EVIDENCE FILES
    No files attached

    DECLARATIONS

    A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.

      WHAT KIND OF ISSUE ARE YOU RAISING?

      Select the category that best fits your complaint. You'll be able to add full details on the next step.

      📦
      Product Quality / Defect

      Unit not performing to spec, recurring fault, or visible defect.

      🔧
      Service Experience

      Response time, technician conduct, or quality of service delivered.

      🛠️
      Installation Issue

      Workmanship, commissioning errors, or unsafe installation practices.

      🛡️
      Warranty Issue

      Claim rejected, delayed, or disagreement on warranty coverage.

      ⚙️
      Spare Parts Issue

      Availability, wrong part, or defective replacement part for your unit.

      Step 1 of 4 — Pick the category that best matches your complaint.

      YOUR CONTACT DETAILS







      PRODUCT INFORMATION

      If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





      SEVERITY


      Low

      Minor — not affecting operation


      Medium

      Causing inconvenience or delay


      High

      Significant impact on operations


      Critical

      Safety risk or full system outage

      PREFERRED CONTACT METHOD

      📧 Email

      📞 Phone

      💬 WhatsApp

      🤝 In-person / Site visit

      Step 2 of 4 — Tell us who you are and what's affected.

      DESCRIBE THE ISSUE

      Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


      Minimum 30 characters. The more specific, the faster we can route this to the right team.

      PHOTO / VIDEO EVIDENCE

      Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

      PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


      Comma-separated. Helps us pull the relevant records faster.

      Step 3 of 4 — Evidence helps us resolve faster.

      REVIEW YOUR COMPLAINT

      Please review the summary below. You can go back to any step to edit before submission.

      RAISED BY
      User

      CATEGORY
      —

      SEVERITY
      —

      PREFERRED CONTACT
      —

      EVIDENCE FILES
      No files attached

      DECLARATIONS

      A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.

      Compliance — Log a Complaint

      Raise a Quality or Compliance Issue

      Use this form to formally log a quality, service, or compliance complaint with AHI Carrier. Dealers can raise issues across product, service, parts, AMC, documentation, training, and logistics. End users can log product, installation, warranty, and service concerns.

        WHAT KIND OF ISSUE ARE YOU RAISING?

        Select the category that best fits your complaint. You'll be able to add full details on the next step.

        📦
        Product

        Quality, defect, performance or non-conformance issue with a delivered unit.

        🔧
        Service

        Response time, technician conduct, workmanship or repair quality.

        ⚙️
        Parts

        Availability, wrong part shipped, or defective spare part received.

        📅
        AMC Maintenance Contract

        Coverage scope, scheduled visit failures, contract billing or renewal.

        📄
        Documentation

        Missing manuals, datasheets, certificates or incorrect technical literature.

        🎓
        Training

        Programme content, instructor quality, scheduling, or certification issues.

        🚛
        Logistics Region

        Shipping delays, customs clearance, delivery damage, or regional lead-times.

        💬
        Other

        Any other compliance or quality concern not listed above.

        Step 1 of 4 — Pick the category that best matches your complaint.

        YOUR CONTACT DETAILS







        PRODUCT INFORMATION

        If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





        SEVERITY


        Low

        Minor — not affecting operation


        Medium

        Causing inconvenience or delay


        High

        Significant impact on operations


        Critical

        Safety risk or full system outage

        PREFERRED CONTACT METHOD

        📧 Email

        📞 Phone

        💬 WhatsApp

        🤝 In-person / Site visit

        Step 2 of 4 — Tell us who you are and what's affected.

        DESCRIBE THE ISSUE

        Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


        Minimum 30 characters. The more specific, the faster we can route this to the right team.

        PHOTO / VIDEO EVIDENCE

        Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

        PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


        Comma-separated. Helps us pull the relevant records faster.

        Step 3 of 4 — Evidence helps us resolve faster.

        REVIEW YOUR COMPLAINT

        Please review the summary below. You can go back to any step to edit before submission.

        RAISED BY
        Dealer

        CATEGORY
        —

        SEVERITY
        —

        PREFERRED CONTACT
        —

        EVIDENCE FILES
        No files attached

        DECLARATIONS

        A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.

          WHAT KIND OF ISSUE ARE YOU RAISING?

          Select the category that best fits your complaint. You'll be able to add full details on the next step.

          📦
          Product Quality / Defect

          Unit not performing to spec, recurring fault, or visible defect.

          🔧
          Service Experience

          Response time, technician conduct, or quality of service delivered.

          🛠️
          Installation Issue

          Workmanship, commissioning errors, or unsafe installation practices.

          🛡️
          Warranty Issue

          Claim rejected, delayed, or disagreement on warranty coverage.

          ⚙️
          Spare Parts Issue

          Availability, wrong part, or defective replacement part for your unit.

          Step 1 of 4 — Pick the category that best matches your complaint.

          YOUR CONTACT DETAILS







          PRODUCT INFORMATION

          If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





          SEVERITY


          Low

          Minor — not affecting operation


          Medium

          Causing inconvenience or delay


          High

          Significant impact on operations


          Critical

          Safety risk or full system outage

          PREFERRED CONTACT METHOD

          📧 Email

          📞 Phone

          💬 WhatsApp

          🤝 In-person / Site visit

          Step 2 of 4 — Tell us who you are and what's affected.

          DESCRIBE THE ISSUE

          Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


          Minimum 30 characters. The more specific, the faster we can route this to the right team.

          PHOTO / VIDEO EVIDENCE

          Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

          PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


          Comma-separated. Helps us pull the relevant records faster.

          Step 3 of 4 — Evidence helps us resolve faster.

          REVIEW YOUR COMPLAINT

          Please review the summary below. You can go back to any step to edit before submission.

          RAISED BY
          User

          CATEGORY
          —

          SEVERITY
          —

          PREFERRED CONTACT
          —

          EVIDENCE FILES
          No files attached

          DECLARATIONS

          A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.